ITSM Best-Practice Guidance Frameworks
ITIL, or the Information Technology Infrastructure Library, is the guidance framework for implementing and documenting ITSM that is most widely adopted. While ITIL is an exhaustive guide of recommendations, companies can pick and choose from the ITIL recommendations to find the ones that work best for their IT team. ITIL focuses on helping IT teams align with business needs and goals and make sure the correct processes, people, and technology are involved and organized to meet these goals. ITIL v3 includes five parts: strategy, design, transition, operations, and continual service improvement.
Other ITSM frameworks include Business Information Services Library (BiSL), Control Objectives for Information and Related Technologies (COBIT), Microsoft Operations Framework (MOF), Six Sigma, The Open Group Architecture Framework (TOGAF), and ISO/IEC 20000. If you are interested in becoming certified in ITSM, there are multiple certifications that align with these frameworks and would help you implement your chosen framework into your company.