Privacy & Legal

Privacy Notice

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

1. COLLECTION AND USE OF YOUR INFORMATION

We may collect your information in the following ways:

Information you provide to us. We collect information that you provide to us, such as when you access our website, establish a user account with us, or otherwise give us your name, email address, etc. You may also choose to submit your information to us via other methods. For example, in response to marketing or other communications; through social media or online forums; through participation in an offer, program or promotion; or in connection with an actual or potential business relationship with us. When you contact Lumos, we may also keep a record of your communication to better support you in the future. From time-to-time, we may offer referral programs to refer prospective customers to us. Please refer a prospective customer and provide their information to us only if you have their permission. If you later find out you did not have such consent, please inform us as soon as possible.

Information we collect automatically. When you use the Service, we may automatically collect information about the devices you use to access the Service, including hardware model, device Internet Protocol (IP) address, operating system and version, software, and other unique device identifiers. We may also collect information about how you use our Service, including event information (e.g., access times, browser type, what you’ve clicked on, and language) and data collected through cookies and/or other similar technologies.This information enables us to learn more about how individuals use the Service to both analyze and improve it. For more information on how we use cookies and similar tracking technologies, please review our section on Cookies.
Information we collect from other sources. As mentioned above, we may receive your personal data via a referral. In addition, we may obtain information about you or your use of the Service from other third party sources. For instance, if you use the Service through one of our partners and you registered with such a partner, we may also receive your information from them. When you access the Service through other third party platforms, you are authorizing Lumos to collect, store, and use such information and content in accordance with this Privacy Notice. The information we receive from other third parties may depend on your account/privacy settings with those parties and keep in mind that any information provided by such parties may also be subject to that third party’s privacy policy.

Types of data we collect. The information you provide to us will include (depending on the circumstances):

Identifiers: such as title, company name, names, addresses, signature, email addresses, phone number, social networking website user account names, online identifier, government-issues identifiers, account name, user preferences, or other similar identifiers.
Internet and network activity information: such as information about your browsing behavior, IP address, search history, operating system, Internet Service Provider, the web page that directed you to our services, the date and time of your visit, information about how you engage with us (e.g., the links or buttons you click and pages you view of our website or applications), the fact of whether an email was opened, and other standard server log information, and interactions with websites and advertisements, including data from cookies, pixel tags and beacons.

Third-party account information you grant us access to view: such as email or IT ticket content and metadata and related account information.

Any other information that you choose to share with us: for example, any information that you provide via correspondence, when you fill out our survey(s), that you share via our website or social media accounts linked to our website, or any information that you choose to provide in person at events, meetings, or over the phone.
Financial information: such as information collected to process any payment to Lumos for any products or services, such as your payment card number, expiration date, and card verification number.
How we use the information we collect. How we use the information we collect depends in part on how you choose to communicate with us, how you use our websites and interact with us, and any preferences you have communicated to us. In general, we use your information as is necessary to run our business and carry out our day-to-day activities. In addition to the uses identified elsewhere in this Privacy Notice, we may use your information in the following circumstances:

2. TRANSFER AND DISCLOSURE OF YOUR INFORMATION

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

3. YOUR RIGHTS AND HOW TO EXERCISE THEM

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

4. HOW WE LOOK AFTER YOUR INFORMATION

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

5. INTERNATIONAL TRANSFERS OF PERSONAL DATA

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

6. OUR POLICY TOWARDS MINORS

At Lumos, privacy and data protection are important to us. This Privacy Notice (“Privacy Notice”) describes how Lumos and its affiliates collect and use your information. This Privacy Notice applies to all who use our websites, platforms and electronic systems - including mobile applications, touch technologies, social networking sites, interactive features, online services or any of our described online activities we own or control (collectively, the “Service”).

For more information regarding the Service, please review our Terms and Conditions (the “Terms”). By using the Service, you acknowledge you have read the terms of the Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the Service.

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