Workflow Automation Example
An example of workflow automation for a software provisioning request might include notification by the human resources team of a new employee joining the sales department via project management software. This software often captures the request via a form, which is the trigger for the workflow process to begin. The request is then routed to an IT manager, who inquires of the hiring manager what software and permissions within that software should be provided. The IT manager then often uses pre-determined permission groups for the department to automate the provisioning via an identity access management (IAM) tool with adjustments per the hiring manager's input. The ticket is then closed with notifications and often setup instructions to involved parties that access has been granted. The extent of the digital workflow is often hidden to the source team, in this case, human resources. As you can see, this process involves several systems and people, and while part of this may be robotic process automation, there are still some gaps that are handled manually. Whether it's an efficient workflow that helps improve operations is always up for review.