Remember when all you needed to get through the workday was the Microsoft Office suite? Or, when “there’s an app for that” was a novel, wonderous idea? When anything from timesheets to time off could be managed with an easy-to-download, easy-to-use, compartmentalized little application on your device? What a time to be alive!
Mid-sized organizations use 600+ apps on average.
To users, this universe of unbundled apps was a revolution. To IT service management professionals, it quickly became an IT compliance migraine of free trials, demo versions, vulnerable devices, unsanctioned installs and access – and shadow IT when those same users eventually moved on.
SaaS applications are also gateways to valuable business data, making them prime targets for cyberattacks. And with organizations using 600+ apps on average (according to our internal data), this APPocalypse continues to generate more IT tickets, drive up software costs, confuse IT compliance, and cause access issues. Think about all your own wasted resources on manual administrative tasks, troubleshooting, and time-consuming access management.
At the same time, the ground has started to shift again as organizations purposefully and intentionally prune their SaaS stacks. Cutting costs except for essential apps. Locking down access and licenses. Some have started to call it the “rebundling era.” Rebundling aims to address the challenges of fragmentation, interoperability, and complexity by bringing together various functionalities into integrated, user-friendly solutions. But… it’s still a LOT of apps.
If your instincts are to find (or change) a SaaS management platform, you’re not wrong. SaaS operations management is the giant aspirin for your enormous headache. One of the primary benefits of adopting a single-source SaaS management platform is streamlined IT service management that minimizes the struggle of juggling the numerous SaaS applications you use. You’ve likely seen for yourself that user access, permissions, data security, and configurations become fragmented, leading to inefficiencies, inconsistencies, and potential security gaps.
Speaking of security gaps, compliance with industry regulations and internal policies is also a critical concern. To that end, many platforms offer compliance management: automated audit and reporting processes that generate detailed reports on user activity, access changes, and application configurations – making compliance reporting easier than ever.
Integration is critical, as well. Ideally, your SaaS management solution “plays well with others,” and integrates seamlessly with your organization's existing infrastructure, including identity and access management solutions, security tools, and third-party applications.
When it comes to your people, you also want to centralize access control, enabling your IT team to implement consistent and secure identity and access management (IAM) policies across all applications. It can also help eliminate the need for users to remember multiple login credentials for various applications, which can lead to password fatigue and even more potential security risks.
The wish list is long, and the benefits of SaaS management tools and IT automation platforms are obvious. But of the solutions on the market, very few deliver it all, automatically.
What if there was one platform to rule them all?
What if there was a SaaS management platform that was a cohesive experience of different applications to solve your software administration problems? One that boosts security, and drives operational and capital efficiency? One that didn’t keep you up at night worrying about SaaS implementation or governance risk compliance? One platform… to rule them all?
Have you met Lumos? It’s the first app governance platform that automates access requests, enforces least privilege, speeds up user access reviews, and helps eliminate extra SaaS app spending. From SaaS and vendor management to identity governance and privileged access controls, we are app management.
Lumos is the one SaaS management platform that delivers visibility into app usage, entitlements and spending - and the infrastructure to take action on that data. The results are shrinking IT support costs, just-in-time access, and guaranteed software savings, to name a few. Here’s how we do it:
Through IT automation, the Lumos AppStore allows you to build an infrastructure that enables app admins to set up approval rules, streamline their software budgets and reclaim unused licenses. This unified approach ensures that IT administrators have a comprehensive view of all the applications in use, allowing them to efficiently manage user access, permissions, and settings. With Lumos Access Reviews, you can easily conduct granular user access reviews with audit-friendly SOX, SOC 2 & ISO 27001 reporting in record time.
Since we’re talking about audit reporting, Lumos also helps you readily demonstrate compliance with regulations by automatically logging every access request and admin change and pushing it out to your SIEM. From GDPR or HIPAA, to PCI DSS, automation across all apps simplifies the auditing process and provides a comprehensive overview of security events, making it easier to identify and address potential security vulnerabilities.
With Lumos, access is also managed automatically, from adding new users to custom approval rules that allow you to seamlessly pre-approve access to certain apps. It enables automated provisioning and deprovisioning of user accounts and permissions, streamlining onboarding and offboarding processes. When employees join or leave the organization, access to all relevant applications is managed consistently, ensuring that users have the right access at the right time.
While we’re on the subject of users (and the tickets they generate), Lumos helps you leverage the power of self-service to reduce tickets while making your employees (and help desk staff) happy and productive.
Best of all, Lumos puts all your software vendor data in a single centralized location to make it easier for you to look at usage, spend, and potential overlap. This ultimately simplifies the process of negotiating contracts, managing vendor relationships, and ensuring that vendors adhere to security and compliance standards.
Lumos streamlines management, enhances security, improves user productivity, reduces IT tickets, and simplifies compliance efforts. By providing a centralized hub for managing SaaS applications and integrating with existing infrastructure, Lumos offers a holistic approach to SaaS management. As an IT automation platform, it’s adaptable, scalable, and cost-efficient, making it an invaluable tool for organizations like yours. The APPocalypse will march on. But one powerful, scalable platform can help you stay one step ahead of it.