20 Best IT Operations Tools and Software in 2025

As IT ecosystems and IT operations grow increasingly complex, the need for IT operations tools has never been more critical. IT Operations Management (ITOM) tools are purpose-built to streamline and automate IT processes, ensuring smooth operations across an organization’s infrastructure. From monitoring network performance to managing cloud services, these tools form the backbone of modern IT operations.

What Are the Top IT Operations Tools?

1. Lumos
2. ServiceNow
3. SolarWinds
4. Splunk
5. ManageEngine
6. Freshworks
7. ClickUp
8. Odoo
9. Scoro
10. Connecteam
11. Moogsoft
12. BigPanda
13. Datadog
14. LogicMonitor
15. New Relic AI
16. PagerDuty
17. Dynatrace
18. AppDynamics
19. IBM Instana
20. osTicket

What Are IT Operations Tools?

At their core, IT operations management tools enable businesses to manage their resources efficiently, reduce downtime, and maintain high service availability. In today's IT environments, where SaaS, hybrid, and multi-cloud environments dominate, organizations require tools that not only address these complexities but also offer scalability and flexibility.

The importance of ITOM tools extends beyond mere functionality. They help enterprises achieve operational efficiency by automating repetitive tasks, optimizing resource utilization, and enhancing service delivery. Whether it's through advanced analytics, real-time monitoring, or seamless integrations, these tools empower IT and security professionals to stay ahead in a rapidly evolving tech environment.

This blog will explore the 10 best IT operations tools and software for 2025, showcasing their features, benefits, and use cases. Whether you're looking for a comprehensive SaaS IT operations management tool or a solution to address specific IT challenges, this guide will help you make an informed decision.

Top 20 IT Operations Tools and Software in 2025

Having the right tools to manage operations effectively is essential. IT operations tools are at the heart of maintaining system performance, ensuring uptime, and streamlining workflows. From monitoring network infrastructure to automating routine tasks, these tools empower IT leaders to deliver reliable services while adapting to the demands of hybrid and multi-cloud environments.

This list highlights the top 20 IT operations tools for 2025, focusing on their capabilities, benefits, and the unique value they bring to IT operations management. 

1. Lumos
2. ServiceNow
3. SolarWinds
4. Splunk
5. ManageEngine
6. Freshworks
7. ClickUp
8. Odoo
9. Scoro
10. Connecteam
11. Moogsoft
12. BigPanda
13. Datadog
14. LogicMonitor
15. New Relic AI
16. PagerDuty
17. Dynatrace
18. AppDynamics
19. IBM Instana
20. osTicket

1. Lumos

Lumos is the first autonomous identity platform. It automatically discovers and manages access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. Lumos customers can enhance security, cut software spend and boost employee productivity — all in one platform.

• G2 Rating: 4.8/5
• Price: Starts at $1/month per user (varies by feature set)
• Best for: Mid-size and enterprise organizations looking to protect their identities, streamline IT operations, and optimize their software investments with deep visibility, intelligent controls and full-cycle automation - unlocking workforce productivity and business growth.

Lumos drives significant productivity and security gains for customers with automated joiner-mover-leaver provisioning workflows, just-in-time access for privileged entitlements, and automated user access reviews - all within a single platform that costs 20% of traditional solutions and is 10x faster with AI-powered implementation.

Key Features:

• Centralized App Repository: Gain an up-to-date view of your entire app estate with consolidated SaaS spend and savings analysis, including contract, invoice, and expense data, all in a single dashboard.
• Seamless Access Automation: Deflect IT tickets by transforming static RBAC rules into dynamic workflows that seamlessly adapt to every joiner, mover, and leaver scenario. Automate provisioning processes to eliminate errors and inefficiencies.
• Shadow IT Detection: Proactively identify unauthorized software purchases and usage, enabling swift intervention before potential risks escalate.
• Employee Satisfaction: Empower employees with quick access to apps through a unified experience — whether via web, Slack, Teams, or instantly during onboarding.

To learn more about how Lumos can help your organization with IT operations management, book a demo today.

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2. ServiceNow

ServiceNow is an ITOM platform designed to simplify and automate complex IT workflows. ServiceNow helps organizations optimize their IT operations by offering solutions for incident management, performance monitoring, and resource allocation. Its scalability and flexibility make it a strong choice for businesses aiming to improve efficiency and service delivery.

• G2 Rating: 4.5/5
• Price: Custom pricing based on organizational needs and selected modules.
• Best for: Medium to large enterprises seeking a versatile ITOM solution to manage hybrid IT environments, streamline processes, and improve service uptime.

Key Features:

• Incident Management: Tracks, prioritizes, and resolves IT issues efficiently, minimizing downtime and improving service reliability.
• Change Management: Implements controlled and risk-assessed changes in IT infrastructure, ensuring seamless updates and upgrades.
• Configuration Management Database (CMDB): Offers a centralized repository for tracking IT assets and dependencies, providing valuable insights for decision-making.
• Event Management: Monitors IT environments to detect anomalies, enabling proactive issue resolution through automated alerts and workflows.
• Cloud Management: Simplifies the provisioning and management of cloud resources across hybrid and multi-cloud environments.
• AI-Driven Insights: Leverages machine learning to analyze IT operations data, offering predictive analytics for better performance and efficiency.

3. SolarWinds

SolarWinds is an IT operations monitoring and management platform designed to provide deep visibility into IT environments. SolarWinds helps organizations optimize performance, troubleshoot issues, and manage network, server, and application performance. Its modular design allows businesses to customize their solutions based on specific IT needs, making it a versatile choice for IT teams.

• G2 Rating: 4.4/5
• Price: Starts at $1,638/year (varies by module and licensing).
• Best for: Small to large enterprises requiring powerful monitoring tools to manage on-premises, hybrid, or cloud-based IT infrastructures.

Key Features:

• Network Performance Monitor (NPM): Tracks and analyzes network health, ensuring maximum uptime and quick issue resolution.
• Server and Application Monitor (SAM): Monitors server performance and application health, enabling proactive management and optimization.
• Database Performance Analyzer (DPA): Provides in-depth insights into database performance, helping identify and resolve bottlenecks quickly.
• IT Asset Management: Tracks and manages hardware and software assets, improving resource utilization and compliance.
• Log Analyzer: Collects, consolidates, and analyzes log data for real-time troubleshooting and root cause analysis.
• Automated Alerts: Sends intelligent alerts based on performance thresholds, ensuring issues are addressed before they impact operations.

4. Splunk

Splunk is a platform for IT operations monitoring and analytics, designed to process and analyze machine-generated data from diverse sources. Splunk provides deep insights into IT environments, enabling teams to detect, investigate, and resolve issues proactively. Its flexibility and advanced visualization tools make it a great choice for organizations seeking actionable insights from their IT operations.

• G2 Rating: 4.3/5
• Price: Starts at $125/month (varies based on data ingestion and license type).
• Best for: Medium to large enterprises with complex IT infrastructures requiring advanced analytics, real-time monitoring, and powerful visualization tools.

Key Features:

• Real-Time Monitoring and Alerts: Tracks IT performance metrics and sends alerts for anomalies, ensuring prompt resolution of potential issues.
• Machine Learning Analytics: Leverages ML to detect patterns, predict issues, and enhance decision-making in IT operations.
• Log Management and Analysis: Collects and analyzes logs from various sources, enabling efficient troubleshooting and root cause analysis.
• Dashboard and Visualization Tools: Provides customizable dashboards for clear, real-time insights into IT performance and health.
• Security Information and Event Management (SIEM): Integrates security capabilities, making it suitable for compliance and threat detection.
• Integration Capabilities: Seamlessly integrates with popular IT and business tools for a unified view of operations.

5. ManageEngine

ManageEngine offers a suite of tools designed to streamline IT operations management, including monitoring, troubleshooting, and automating IT processes. ManageEngine supports proactive monitoring, deep analytics, and seamless integrations, making it a solid choice for IT operations professionals.

• G2 Rating: 4.4/5
• Price: Starts at $795/year (pricing depends on the specific tool and the number of monitored devices).
• Best for: Small to large businesses looking for flexible, scalable solutions to manage IT infrastructure, applications, and user support.

Key Features:

• IT Infrastructure Monitoring: Tracks the health and performance of servers, networks, and applications, ensuring optimal IT operations.
• Automated IT Management: Automates routine IT tasks, such as patch management and log analysis, to save time and reduce errors.
• Help Desk Integration: Provides ITSM capabilities, including ticketing systems and user support, through its ServiceDesk Plus module.
• Application Performance Monitoring (APM): Monitors critical business applications to ensure performance and minimize downtime.
• Compliance and Security Management: Includes tools to manage vulnerabilities, enforce compliance, and secure IT environments.
• Customizable Dashboards: Offers dashboards with real-time insights to help IT teams monitor metrics and KPIs effectively.

6. Freshworks

Freshworks offers an IT operations management solution designed to simplify and enhance IT service delivery. Its Freshservice tool is a cloud-based ITSM platform that combines advanced automation, AI capabilities, and seamless integration with other IT productivity tools.

• G2 Rating: 4.6/5
• Price: Starts at $19/agent per month (pricing varies based on features and number of agents).
• Best for: Small to medium-sized businesses and enterprises seeking a cloud-based, scalable IT operations tool with strong service desk capabilities.

Key Features:

• Service Desk with AI Automation: Streamlines IT service requests through AI-powered chatbots and automated workflows, reducing resolution times.
• Asset Management: Tracks hardware and software inventory, enabling efficient IT asset lifecycle management.
• Incident Management: Logs, tracks, and resolves incidents quickly with automated ticketing and escalation processes.
• Change Management: Manages IT infrastructure changes with predefined workflows, ensuring controlled updates.
• Knowledge Base: Allows organizations to create self-service portals for end users, reducing IT team workload.
• Performance Analytics: Provides actionable insights through customizable dashboards and reports to improve IT operations.

7. ClickUp

ClickUp is a versatile, cloud-based platform that integrates project management and IT operations tools into one unified solution. Known for its highly customizable interface, ClickUp helps IT teams streamline workflows, manage resources, and optimize operations. Its combination of automation, task management, and real-time collaboration makes it an ideal choice for organizations seeking a centralized hub for IT operations.

• G2 Rating: 4.7/5
• Price: Free for basic use; paid plans start at $5/user per month (unlimited features).
• Best for: Teams of all sizes, especially those requiring customizable task and project management for IT operations.

Key Features:

• Task Management: Allows IT teams to create, assign, and track tasks with detailed timelines, status updates, and priority settings.
• Automation: Streamlines repetitive IT operations through rule-based automations for tasks, workflows, and notifications.
• Integration with IT Tools: Connects seamlessly with popular ITOM and ITSM platforms, including ServiceNow, SolarWinds, and Freshservice.
• Custom Dashboards: Enables real-time tracking of IT operations metrics with fully customizable dashboards tailored to team needs.
• Knowledge Management: Provides a centralized space for storing IT documentation, SOPs, and FAQs for easy access.
• Time Tracking: Tracks time spent on tasks and projects, helping IT teams measure productivity and optimize resource utilization.

8. Odoo

Odoo is an open-source software suite that provides tools for IT operations, business management, and enterprise resource planning (ERP). Odoo allows IT teams to choose and customize applications to meet specific operational needs. 

• G2 Rating: 4.1/5
• Price: Free for a single app; paid plans start at $31/user per month (billed annually).
• Best for: Small to medium-sized businesses seeking an all-in-one platform for IT operations and business management.

Key Features:

• IT Asset Management: Tracks hardware, software, and IT inventory to ensure effective lifecycle management.
• Project Management: Provides Gantt charts, task assignments, and progress tracking to streamline IT projects.
• Help Desk Operations: Includes a built-in ticketing system for managing IT support requests and improving service delivery.
• Integration with IT Tools: Supports integration with third-party ITOM and ITSM tools to enhance operational capabilities.
• Workflow Automation: Automates repetitive tasks across IT operations, improving efficiency and reducing manual effort.
• Customizable Modules: Allows IT teams to select from over 30 modules, including inventory, accounting, and HR, for tailored solutions.

9. Scoro

Scoro is a business management platform designed to streamline IT operations and enhance overall productivity. Scoro integrates project management, time tracking, billing, and reporting features into a single platform. Its focus on automation and collaboration makes it a good choice for IT teams managing complex workflows and projects.

• G2 Rating: 4.5/5
• Price: Starts at $26/user per month (billed annually).
• Best for: Small to medium-sized IT teams and service-oriented businesses seeking a centralized solution for managing IT operations and projects.

Key Features:

• Project Management: Enables teams to manage IT projects with Gantt charts, task scheduling, and real-time progress tracking.
• Time Tracking: Provides detailed time logs to help IT teams allocate resources and improve productivity.
• Work Automation: Automates repetitive IT tasks, such as scheduling, reporting, and workflow assignments, to save time.
• Financial Management: Combines billing, expense tracking, and invoicing into one platform for better financial oversight.
• Real-Time Dashboards: Offers customizable dashboards that deliver actionable insights into IT operations and team performance.
• Team Collaboration: Facilitates communication through shared calendars, task lists, and file-sharing capabilities.
• Integration Options: Integrates with tools like Zapier, QuickBooks, and Xero to extend IT operations functionality.

10. Connecteam

Connecteam is a versatile operations management platform designed to help IT leaders streamline internal processes, enhance communication, and manage teams effectively. Connecteam offers features like task management, time tracking, and employee training. It’s particularly suited for IT teams managing distributed or deskless workers who need real-time access to tools and updates.

• G2 Rating: 4.7/5
• Price: Starts at $29/month for up to 30 users.
• Best for: Small to medium-sized businesses with distributed IT teams or deskless workers requiring mobile-friendly operations management.

Key Features:

• Task Management: Assign and track tasks with real-time updates, ensuring IT teams stay aligned and productive.
• Time Tracking: Monitor work hours with built-in time clocks, GPS location tracking, and shift scheduling.
• Employee Communication: Centralizes IT team communication with in-app chat, announcements, and real-time updates.
• Training and Onboarding: Offers customizable training modules for new IT hires, ensuring quick skill development.
• Workflow Automation: Automates repetitive IT tasks such as form submissions, approvals, and scheduling to save time.
• Surveys and Feedback: Collect employee input through customizable surveys to continuously improve IT operations.
• Mobile Accessibility: Provides a fully functional mobile app for managing IT operations on the go.

11. Moogsoft

Moogsoft is an AIOps (Artificial Intelligence for IT Operations) platform that helps IT operations, DevOps, and SRE teams detect, manage, and resolve incidents in complex environments. By leveraging advanced AI and machine learning, Moogsoft reduces alert noise, identifies anomalies, correlates related events, and accelerates incident response across hybrid and multi-cloud ecosystems.

• G2 Rating: 4.0/5
• Price: Tiered pricing, including a free tier for Moogsoft Express, mid-tier Team plans (~$833/month), and custom enterprise pricing.
• Best for: Medium to large organizations, DevOps teams, and SREs needing AI-driven incident detection and proactive management for complex IT environments.

Key Features

• Noise Reduction & Alert Correlation: Ingests event data from multiple monitoring systems, deduplicates alerts, and correlates related events into actionable “Situations,” reducing noise and response fatigue.
• Anomaly Detection & Root Cause Analysis: Uses machine learning to identify unusual patterns in real time and pinpoints root causes, enabling faster, more accurate troubleshooting.
• Automated Workflows & Remediation: Supports automated workflows for routine tasks, such as restarting services, escalating incidents, or notifying stakeholders, minimizing manual intervention and downtime.
• Integrations & Extensibility: Offers seamless integrations with tools like Datadog, PagerDuty, Opsgenie, JIRA, and AWS FireLens, along with open APIs for custom use cases.‍
• Visualization & Insights: Provides customizable dashboards, topology views, and performance analytics to deliver actionable insights and improve visibility across IT environments.

12. BigPanda

BigPanda is another AIOps platform designed to transform incident management for IT operations, DevOps, and SRE teams. By aggregating and enriching data from fragmented monitoring tools and CI/CD platforms, it streamlines how organizations detect, diagnose, and resolve incidents.

• G2 Rating: 4.6/5 (based on user feedback and platform reviews)
• Price: Custom enterprise pricing; examples suggest starting plans around $6,000 per year.
• Best for: Medium to large businesses and technology-focused organizations looking for a scalable, AI-driven incident intelligence solution.

Key Features

• Event Correlation & Noise Reduction: Collects, normalizes, filters, and enriches alerts from across monitoring systems, then intelligently correlates them into high-quality incidents; significantly reducing alert fatigue and surface only the most critical issues.
• Real-Time Incident Intelligence & Root Cause Analysis: Utilizes Explainable AI (often dubbed “Open Box ML”) to provide transparent and testable event aggregation logic. Generates dynamic incident timelines with change and topology context for swift root cause identification.
• Automated Incident Triage & Workflow Integration: Triggers automated ticketing and runs predefined remediation workflows. Supports bidirectional integration with ITSM platforms like ServiceNow or Jira, and orchestration with runbook tools to speed up incident resolution.
• Generative-AI Enrichment & Incident Summary: Presents incident summaries in plain-language using generative AI, providing relevant context (e.g., recent changes, topology, runbooks); empowering L1 responders to act quickly and effectively.‍
• Omnichannel Dashboard & Analytics: Offers a unified operations console with real-time dashboards, incident trend reports, performance KPIs, and post-incident analytics – helping teams proactively prevent outages and optimize monitoring stacks.

13. Datadog

Datadog is an observability and monitoring platform designed to provide real-time insights across infrastructure, applications, logs, and security layers. Built for modern IT operations, it delivers unified visibility, helping organizations troubleshoot issues, optimize performance, and improve collaboration across teams. Datadog is especially valuable in complex hybrid, multi-cloud, and containerized environments.

• G2 Rating: 4.6/5
• Price: Modular pricing based on usage – starting around $15 per host/month for infrastructure monitoring. Additional costs apply for APM, logging, and other advanced modules.
• Best for: Medium to large IT and DevOps teams looking for comprehensive observability across cloud-native and on-prem environments.

Key Features

• Infrastructure Monitoring: Provides real-time visibility into servers, cloud instances, containers, and network devices with intuitive dashboards and auto-discovery features.
• Application Performance Monitoring (APM) & Tracing: Identifies performance bottlenecks and tracks distributed systems to accelerate troubleshooting and improve user experience.
• Log Management: Aggregates, indexes, and analyzes logs from across your stack, making it easy to correlate events and detect anomalies quickly.
• Network Performance Monitoring (NPM): Monitors network traffic patterns to identify latency, bottlenecks, or connectivity issues across hybrid and multi-cloud environments.
• Synthetic and Real User Monitoring: Combines synthetic tests with real user monitoring to ensure uptime, performance, and reliability of applications in production.
• Security Monitoring: Detects security threats, vulnerabilities, and compliance risks by correlating security signals with observability data.
• Extensive Integrations: Offers hundreds of integrations with cloud platforms, container orchestrators, CI/CD pipelines, and other DevOps tools to ensure seamless visibility.‍
• Custom Dashboards & Analytics: Enables powerful visualization and actionable insights through customizable dashboards and advanced analytics tools.

14. LogicMonitor

LogicMonitor is a SaaS-based observability and performance monitoring platform designed to give IT, DevOps, and infrastructure teams real-time visibility into complex hybrid and multi-cloud environments. Its agentless architecture simplifies deployment and scales effortlessly, making it an ideal fit for enterprises aiming to proactively manage and optimize their infrastructure.

• G2 Rating: 4.5–4.7/5
• Price: Usage-based pricing; starting at approximately $22 per resource/month for infrastructure or cloud monitoring, with add-ons like log intelligence and AI-powered analytics available at additional cost.
• Best for: Medium to large organizations and MSPs that require strong hybrid and cloud infrastructure observability, automated insights, and scalability across diverse tech stacks.

Key Features

• Automated Discovery & Agentless Monitoring: LogicMonitor uses lightweight collectors to automatically discover and monitor a wide range of network devices, servers, applications, and cloud services without needing to install agents on every host.
• Broad Integration Library: Supports thousands of integrations:including, cloud platforms, containers, databases, and infrastructure components.
• Dynamic Dashboards & Customizable Visualizations: Enables real-time insights into system health with customizable dashboards, resource explorers, topology maps, and trend analytics.
• Intelligent Alerting & Anomaly Detection: Utilizes dynamic thresholds, adaptive alerting, and AI-driven anomaly detection (e.g. Edwin AI) to surface only meaningful alerts, reducing noise and speeding up response times.
• Log Intelligence & Synthetic Monitoring: Centralizes log collection and analysis, while synthetic tests simulate user workflows to monitor application performance and availability.‍
• AI-Powered Insights & Forecasting: Advanced analytics – such as root cause analysis, predictive forecasting, and event correlation – empower proactive capacity planning and issue prevention.

15. New Relic AI

New Relic AI is an agentic, generative AI-powered observability assistant built into the New Relic platform. It helps engineers and non-technical users alike analyze system behavior, troubleshoot issues, and understand performance trends.

• G2 Rating: ~4.⅘
• Price: Usage-based model: Free tier includes 100 GB/month data ingest; AI capabilities require Advanced Compute Units (aCCUs) under the compute pricing plan.
• Best for: Teams seeking enhanced observability with AI-driven insights embedded directly into their monitoring workflows, supporting rapid issue detection and remediation.

Key Features

• Natural Language Interface: Pose questions like "Why is my checkout service slow?" or "Show me alert coverage gaps," and receive clear explanations, charts, or summaries – no NRQL queries needed.
• Telemetry-Powered LLM: Combines large language models with New Relic’s unified telemetry – spanning logs, metrics, traces, and events – to deliver relevant insight across full-stack observability.
• Knowledge Integration (RAG): Access your team’s internal runbooks and documentation within AI responses to boost accuracy and context beyond generic answers.
• Incident Intelligence Widgets: During incident response, AI surfaces “What happened previously?” and “What to check?” insights: like related past incidents, impacts, and recommended mitigation steps.‍
• Agentic Integrations: Bring AI assistance into other tools like GitHub Copilot and ServiceNow; enabling automated observability workflows and enriched context without leaving your native workspace.

16. PagerDuty

PagerDuty is an incident management and digital operations platform built to streamline and automate incident response across modern IT environments. Trusted by DevOps, IT operations, and customer support teams, PagerDuty transforms alerts into coordinated action, helping organizations resolve issues quickly and maintain operational resilience.

• G2 Rating: 4.6/5
• Price: Usage-based pricing with tiered plans starting around $10/user/month for basic features; advanced capabilities and automation (AIOps) available as paid add-ons.
• Best for: Medium to large enterprises that require reliable, scalable incident response workflows with deep integrations and automation support.

Key Features

• Comprehensive Incident Management: Handles the full incident lifecycle, from detection and escalation to resolution and post-incident reviews, helping teams respond faster and more consistently.
• Smart Alerting & On-Call Scheduling: Efficiently routes alerts across teams using email, SMS, calls, and push notifications, augmented by flexible on-call schedules and escalation policies to minimize downtime.
• AIOps-Driven Automation: Machine learning capabilities reduce noise, enable intelligent alert grouping, and automate triage workflows, increasing response speed while reducing alert fatigue.
• Extensive Integrations: Connects to over 700 monitoring, collaboration, and ticketing tools, making it easy to embed PagerDuty into existing toolchains and workflows.
• Post-Incident Learning: Supports structured post-incident reviews, automatically capturing timelines and insights to drive continuous improvement and organizational learning.‍
• Mobile-First Design: Offers full incident response functionality via mobile apps, enabling teams to act swiftly and effectively from anywhere.

17. Dynatrace

Dynatrace is an AI-powered observability platform renowned for delivering full-stack visibility across applications, infrastructure, digital experience, and business analytics. It uses advanced automation and artificial intelligence to help organizations monitor, analyze, and optimize performance across cloud-native, hybrid, and enterprise environments.

• G2 Rating: 4.6/5
• Price: Usage-based pricing with tiered plans covering infrastructure monitoring, APM, log analytics, and additional modules.
• Best for: Mid-to-large enterprises and DevOps/SRE teams seeking comprehensive, AI-driven observability across complex distributed environments.

Key Features

• End-to-End Full-Stack Monitoring: Achieves unified visibility across applications, microservices, infrastructure components, and user experience through OneAgent and real-time instrumentation.
• Davis AI Engine: Delivers predictive insights and automatic root cause analysis using a sophisticated blend of causal, predictive, and generative AI, reducing alert noise and accelerating resolution.
• Automated Topology Mapping (Smartscape): Dynamically maps dependencies and relationships across the entire stack, visualizing how components interact and helping clarify complex system interdependencies.
• Distributed Tracing & Code-Level Diagnostics (PurePath): Provides deep visibility into performance issues at the code level, including transaction traces and service-to-database visibility.
• Digital Experience Monitoring (RUM + Synthetic): Combines real-user monitoring with synthetic testing to assess application performance and user interactions, identifying bottlenecks in production and pre-production environments.
• Security and AIOps Integration: Extends observability with runtime application security, compliance posture monitoring, and automated DevSecOps workflows for hybrid environments.‍
• Grail Data Lakehouse & AppEngine: Offers powerful analytics via a scalable indexless data lakehouse and allows teams to build customized apps on top of observability and business metrics.

18. AppDynamics

AppDynamics is an application performance management (APM) and business observability platform, now part of the Splunk Observability portfolio under Cisco. It delivers deep visibility into applications, infrastructure, user experience, and business metrics.

• G2 Rating: 4.5/5
• Price: Tiered pricing starting around $6 per vCPU/month for the Infrastructure edition, with advanced options scaling up depending on modules and usage.
• Best for: Medium to large enterprises that require full-stack observability, seamless visibility across hybrid and multi-cloud setups, and performance-driven business insights.

Key Features

• Full-Stack Application and Infrastructure Monitoring: Offers end-to-end visibility: from user experience and application code to underlying infrastructure and network performance.
• Real-Time Business Observability: Correlates technical metrics with business outcomes like revenue, conversions, and transactions to prioritize issues based on real impact.
• AI-Powered Anomaly Detection & Root Cause Analysis: Leveraging machine learning, AppDynamics detects performance deviations and automates root cause identification for faster resolution.
• Dynamic Baselining & Application Mapping: Auto-baselines expected performance and visualizes application dependencies, enabling rapid navigation through complex application topology.
• Digital Experience Monitoring: Combines real-user and synthetic monitoring to track user journeys and validate application performance in both live and test environments.
• Unified Dashboards & Alerting: Delivers interactive dashboards, alerting, and business-filtered monitoring for both technical and non-technical stakeholders.
• Hybrid & Cloud-Native Support: Fully supports modern deployment models, including Docker, Kubernetes, serverless functions, SAP environments, and network monitoring.‍
• Deep Integration Ecosystem: Integrates with tools like ServiceNow, Splunk logs, Jira, Kubernetes, AWS, Azure, and more; now enhanced by deeper integration within the Splunk Observability Cloud for enriched observability workflows.

19. IBM Instana

Instana, now part of IBM, is a fully automated Application Performance Management (APM) platform. It delivers real-time observability powered by AI-driven contextual insights, helping teams detect, diagnose, and resolve performance issues faster across hybrid infrastructures.

• G2 Rating: ~4.5/5
• Price: Usage-based pricing, with options for SaaS or self-hosted deployments and flexible add-ons like log intelligence or synthetic testing.
• Best for: Enterprises and DevOps teams seeking proactive, granular visibility into complex modern application and infrastructure environments.

Key Features

• Agentless Auto-Discovery & Full-Stack Visibility: Instana automatically discovers services, microservices, containers, and infrastructure components. Using a lightweight agent per host, it creates and maintains a real-time dependency map without manual configuration or application restarts.
• 1-Second Metrics & Distributed Tracing: Collects high-frequency metrics and traces every request across your architecture, offering full visibility and enabling performance debugging with precision.
• Dynamic Dependency Graph (Smartscape): Visualizes real-time interactions and dependencies across services, applications, and infrastructure; making it easier to understand how components relate and identify impact paths.
• AI-Driven Root Cause Analysis: Leverages causal AI to automatically detect anomalies and correlate changes, events, and performance metrics – rapidly narrowing down the root cause of issues to reduce MTTR.
• Real-Time Alerting & Smart Thresholds: Configurable alert policies adapt dynamically, proactively alerting teams before small hiccups escalate into outages.
• End-User Monitoring & Digital Experience Insights: Tracks real-user behavior across web and mobile applications, while capturing frontend errors and performance data to surface user-impacting issues.
• Extensive Technology Support: Supports real-time monitoring of cloud platforms, Kubernetes, serverless functions, and even mainframe environments; covering over 300 technology stacks.‍
• Automated Observability Workflow: From service discovery and metric ingestion to tracing and profiling, Instana automates observability, unlocking insights with minimal manual effort.

20. osTicket

osTicket is a popular open-source help desk and ticketing system that helps organizations manage customer inquiries efficiently. With its lightweight, intuitive interface, osTicket integrates email, web forms, and phone-based submissions into a seamless, multi-user support portal.

• G2 Rating: ~4.6/5
• Price: Free and open-source version available; cloud-hosted plans start around $12 per agent/month.
• Best for: Small to medium-sized businesses and nonprofits looking for a cost-effective, flexible, and customizable ticketing solution.

Key Features

• Centralized Ticket Management: Consolidates queries from email, web, and API into one interface, allowing agents to track, assign, and respond to support requests efficiently.
• Customization & Filtering: Offers configurable help topic forms, custom fields, and powerful ticket filters to tailor workflows and prioritize tickets based on criteria like keywords or departments.
• Automated Assignment & Auto-Response: Routes incoming tickets to the right teams automatically and sends immediate acknowledgment via auto-response emails.
• Internal Collaboration Tools: Includes internal notes, multi-user support, and agent collision avoidance to prevent duplicate responses and improve team coordination.
• Knowledge Base & Self-Service: Empowers users to find answers independently with integrated FAQs and self-help resources through a branded customer portal.
• Service Level Agreement (SLA) Support: Enables SLA configuration to meet support targets, such as first-response time or ticket resolution deadlines.
• Dashboard Reporting & Analytics: Offers insights into ticket volume, agent performance, and response times through reporting modules and customizable dashboards.‍
• Multi-Language & Multi-Brand Support: Supports multiple languages and allows organizations to create and manage multiple support portals with unique branding.

Benefits of IT Operations Tools

IT operations tools play a critical role in modern IT management by increasing efficiency, improving system oversight, and enabling organizations to adapt to evolving technology landscapes. Below, we explore key benefits that make these tools indispensable.

Streamlined IT Operations

IT operations automation tools simplify workflows by automating repetitive tasks such as patch management, backups, and resource provisioning. This automation not only saves time but also reduces the risk of human error, allowing IT teams to focus on strategic initiatives. By streamlining these processes, businesses achieve greater efficiency while minimizing disruptions.

Improved Monitoring and Analytics

With IT operations monitoring tools, organizations gain real-time visibility into system performance and potential bottlenecks. These tools use operational analytics to deliver actionable insights, helping IT teams proactively address issues before they impact end users. The enhanced analytics capabilities also support better capacity planning and resource allocation, driving more informed decision-making.

Faster Service Delivery

IT operations tools deliver faster resolution of incidents, enabling organizations to maintain high uptime and meet service-level agreements (SLAs). Proactive monitoring and automation facilitate rapid response to issues, increasing customer satisfaction and improving the overall user experience. Tools designed for automation and predictive analysis further reduce downtime and improve IT service delivery timelines.

Cost Savings

By automating processes and reducing manual effort, IT operations tools help organizations cut operational costs. These tools optimize resource utilization, eliminate redundancies, and lower the expenses associated with unexpected downtime or system failures. For enterprises, the result is a significant return on investment and a more sustainable IT infrastructure.

Investing in the right IT operations tools ensures efficiency, reliability, and cost-effectiveness—qualities that are essential for organizations striving to stay competitive in today’s tech-driven world.

How to Choose the Right IT Operations Tool

Selecting the right IT operations management tool is crucial for streamlining processes, improving performance, and aligning with business objectives. Here are key considerations to guide your decision-making process:

Assess Organizational Needs

Start by identifying the specific challenges and goals your IT operations team faces. Are you struggling with manual tasks, lacking analytics, or dealing with integration issues? Understanding your organization’s pain points ensures that the chosen IT operations tool addresses your priorities effectively. Clearly defined objectives will streamline your search and help you avoid paying for unnecessary features.

Evaluate Features and Integrations

An essential step in selecting the right tool is evaluating its features and how well it integrates with your existing systems, such as ITSM and ERP. Look for IT operations management tools that offer in-depth monitoring, automation, and reporting capabilities. Compatibility with IT support operation tools ensures seamless workflows and reduces implementation headaches.

A tool with strong integration capabilities can eliminate data silos and improve overall efficiency.

Consider Scalability and Flexibility

As your business grows, so will your IT needs. Choose an IT operations tool that offers scalability to handle increased workloads and flexibility to adapt to evolving technology landscapes.

 Scalable tools offer long-term value and prevent the need for frequent replacements, saving both time and resources.

Review Pricing and Support Options

Cost is a critical factor when comparing IT operations tools. Look for solutions that provide a balance between affordability and deep features. 

Don’t overlook the importance of support and training; tools with comprehensive customer support and onboarding resources can accelerate adoption and maximize ROI.

By carefully evaluating your organization’s needs, comparing features and integrations, and considering scalability, flexibility, and pricing, you can select an IT operations management tool that aligns with your business goals. Engaging cross-departmental stakeholders during the selection process ensures the chosen tool meets the broader needs of your organization while driving efficiency and innovation.

Lumos takes IT operations management to the next level by offering a streamlined, SaaS-based platform that automates critical processes like app discovery, workflow automation, and software spend optimization. With Lumos, IT teams can gain real-time insights into their IT environments - including shadow IT, optimize license usage, and drive down wasted spend proactively—all while accelerating operational processes and improving service delivery.

Ready to transform your IT operations? Book a demo with Lumos today to see how our platform can enhance your ITOM strategy, improve operational efficiency, and deliver unparalleled value to your organization. 

IT Operations Tools FAQs

1. What Are IT Operations Tools?
IT operations tools are software solutions designed to manage, monitor, and optimize an organization’s IT infrastructure and services. These tools streamline workflows, improve system performance, and increase operational efficiency.

2. Who Needs IT Operations Tools?
IT operations tools are essential for industries like technology, healthcare, finance, and retail—any sector reliant on a strong IT infrastructure. They are ideal for IT teams managing complex environments, ensuring uptime, and maintaining service quality.

3. What Are the Key Features to Look For?
When selecting IT operational tools, prioritize features like automation for repetitive tasks, real-time monitoring for proactive issue resolution, and analytics for data-driven decision-making. Tools with seamless integration capabilities are also crucial.

4. Are There SaaS IT Operations Tools?
Yes, SaaS tools for IT operations are widely available and increasingly popular. These cloud-based solutions offer scalability, ease of deployment, and reduced maintenance efforts, making them ideal for businesses of all sizes.