Freshservice is an IT service management (ITSM) platform by Freshworks for internal support.
Use Cases
Category
Additional Resources
Freshservice is an IT service management (ITSM) platform by Freshworks for internal support. Lumos connects to FreshService to discover all accounts and permissions, automate access workflows, and continuously right-size access using agentic intelligence, all without changing how your teams work today.
Key Highlights
- Discover all FreshService users, groups, and roles in one place
- Automate access requests, approvals, and provisioning
- Run intelligent, delta-based access reviews for FreshService
- Enforce least-privilege with AI-driven recommendations
Built in Governance:
Access reviews and license control
Hands-off JML:
Automated provisioning and clean off-boarding
Work in your Environment:
Requests flow into your FreshService environment
Integration Capabilities
Connect FreshService: Securely connect FreshService in a few clicks using OAuth/API credentials.
Ingest accounts & permissions: Lumos discovers all users, groups, projects, roles, and entitlements in FreshService.
Configure policies & workflows: Define who can request what, who approves, and when auto-approvals or JIT access apply.
Automate reviews & clean-up: Run periodic or delta-based reviews, revoke unused access, and log everything for audits.
Lumos connects seamlessly to your existing systems to centralize access management, automate lifecycle workflows, and give IT complete visibility, all without disrupting the tools you already use.
Use Cases
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