Lumos + Jira

Jira is Atlassian's project and issue tracking tool for software and business teams. Lumos is the first partner integrated with Jira Service Management's Assigned to Agent.

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Features

Use Cases

Provisioning & Lifecycle Automation

Access Management & Governance

Spend & License Optimization

Compliance, Audit & Monitoring

HR-Driven Identity Lifecycle

Offboarding Automation

Additional Resources

Database (JDBC) Docs

Build and Extend with Lumos

Core Concepts

SaaS Integrations Guide

ITSM Integrations Guide

Connecting Jira

Jira is Atlassian’s project and issue tracking tool for software and business teams. Lumos connects to Jira to discover all accounts and group memberships, automate access workflows, and continuously right-size access using agentic intelligence, all without changing how your teams work today.

Key Highlights

Discover all Jira users, groups, and roles in one place (roles through the Atlassian connector)
Automate access requests, approvals, and provisioning
Run intelligent, delta-based access reviews for Jira
Enforce least-privilege with AI-driven recommendations
Hand access tickets to the Lumos Access Request Agent inside Jira Service Management

Built in Governance:

Access reviews and license control

Hands-off JML:

Automated provisioning and clean off-boarding

Work in your Environment:

Access requests become Jira tickets, and service desk agents can assign tickets to the Lumos agent

Integration Capabilities

Connect Jira: Securely connect Jira in a few clicks using a Jira API token.

Ingest accounts & permissions: Lumos discovers all users - groups, projects, roles, and entitlements - and groups in Jira. Add the Atlassian connector to see admin roles and product access.

Configure policies & workflows: Define who can request what, who approves, and when auto-approvals or JIT access apply.

Automate reviews & clean-up: Run periodic or delta-based reviews, revoke unused access, and log everything for audits.

Assign to agent: In Jira Service Management, assign an access ticket to the Lumos Access Request Agent. It creates the request in Lumos, runs your approval policies, and closes the ticket when it resolves.

Lumos connects seamlessly to your existing systems to centralize access management, automate lifecycle workflows, and give IT complete visibility, all without disrupting the tools you already use.

Use Cases

Provisioning & Lifecycle Automation: Automate joiner & mover processes, provisioning accounts into apps based on HR attributes, roles, and groups.

Access Management & Governance: Centralize access visibility, entitlement discovery, role-based access management, and schedule-based access.

Spend & License Optimization: Support SaaS spend visibility, detect unused licenses via last-login signals, and automate license downgrades or reclamation.

Compliance, Audit & Monitoring: Monitor user activity, validate access compliance, send logs to SIEM/ITSM, and integrate spend data for governance and optimization.

HR-Driven Identity Lifecycle: Sync HRIS as the source of truth for identity, drive provisioning/deprovisioning workflows, and keep app data aligned with HR data.

Offboarding Automation: Automate end-to-end offboarding, revoke access across apps, handle account suspension, data transfer, mailbox redirects, and ensure compliance logging.

Other integrations