Lumos Named a Strong Performer in the 2026 Gartner® Peer Insights™ Voice of the Customer for IGA

I’ve always believed the best measure of whether we’re doing our job is whether our customers are winning. So when Gartner publishes a report that’s built entirely on what real users say about the products they use every day, I pay close attention.

We’re proud to share that Lumos has been recognized as a Strong Performer in the 2026 Gartner Peer Insights Voice of the Customer for Identity Governance and Administration. This is our first year included in the report, and we earned a 4.7 out of 5.0 overall rating, and a 96% willingness-to-recommend score based on 51 verified reviews. 

The best part is what got us here: our customers’ words, not ours.

Most companies earn this kind of recognition and placement after years in the market. Our inclusion in this year's Voice of the Customer for IGA report is a testament to the value our Autonomous Identity platform delivers to customers. 

What our customers are saying

A few themes came through clearly in the reviews.

Customers are seeing real outcomes fast. Reviewers consistently pointed to fast time-to-value: reduced manual effort, lower IT overhead, and access workflows that actually work for end users, not just admins.

“Implementation was red-carpet. Users have seen a marked improvement from an access request overall experience standpoint. Reduced overall IT overhead. Great product.”

^{IT Reviewer, Energy & Utilities Industry, 250M–500M USD company}

“Lumos has been a game changer for our organization. This has helped facilitate quick access to the many SaaS apps for our users. In addition, Lumos has made it easier to populate license counts and find savings by revoking access to idle or inactive users.”

^{IT Services Reviewer, Media Industry}

The partnership model stands out. Several reviewers specifically noted how Lumos works alongside them as a partner that listens and builds around customer needs, not just a software vendor.

“Lumos has been an exceptional partner in helping us drive forward our IGA vision. Their clarity, direction and future-focused goals have helped us align quickly on where we need to be heading. They really demonstrate true partnership - collaborative, focused on shared outcomes, and fully transparent.”

^{IT Security and Risk Management Reviewer, Consumer Goods Industry, 30B+ USD company}

“Lumos provides what many other vendors neglect. They solve real problems and they do this by listening closely to their customers and building their roadmap based on their needs.”

^{IT Security and Risk Management Reviewer, 3B–10B USD company}

IGA that works for the whole organization. Reviewers flagged that Lumos isn’t just easy for admins; it’s easy for the people going through access requests and reviews too, which is what actually drives adoption and completion rates.

“Lumos has transformed how we manage IGA and SaaS access. Lumos access review and the appstore platform have significantly reduced manual effort and compliance risks.”

^{IT Security and Risk Management Reviewer, Consumer Goods Industry, 250M–500M USD company}

The scores

Across the four rated categories, our customers gave us:

• ‍4.5 out of 5 on Product Capabilities
• ‍4.6 out of 5 on Sales Experience 
• ‍4.6 out of 5 on Deployment Experience 
• ‍4.7 out of 5 on Support Experience

The deployment and support scores stand out in particular, because it’s a strong signal that customers are actually achieving the outcomes they bought Lumos for. When that score is high, it means they’re able to move faster on access initiatives, improve control and visibility, and make measurable progress on their security and compliance goals. It reflects that we’re not just responding to issues, but helping customers successfully operationalize Lumos and drive real impact in their business. That’s something we’ve been intentional about, so it’s great to see it reflected in the feedback.

Strong Performer in our first year

Being named a Strong Performer in our first appearance in this report is meaningful. The placement reflects above-average overall experience as rated by verified customers. The companies reviewing us span manufacturing, consumer goods, media, energy, software, and banking, which tells us the platform is working across a wide range of environments, not just one corner of the market.

For a company our age competing alongside vendors with hundreds of reviews accumulated over many years, we’re beyond proud of where we landed.

But for us, what’s more important than the placement itself is that 96% of the people who reviewed us said they’d recommend Lumos to a colleague.

What’s ahead

While the entire Lumos team is excited about the value we’ve been able to help customers realize today, we know this is only the beginning. The world is changing rapidly around us. Agents are entering the workforce. Teams are being asked to do more with less. And the pace of business is only accelerating. We’re dedicated to relentlessly innovate and help redefine how our customers manage, secure, and govern identities in this new world.

We’ll keep building the kind of product and, more importantly, partnership that earns results like this while helping you thrive today and tomorrow. Thank you to every customer who took the time to leave a review, your feedback shapes what we build next.

Read all Lumos customer reviews on Gartner Peer Insights ->

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^{Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.}

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