2023 is all about doing more with less. IT leaders have the mandate to automate manual work that’s frustrating users and holding back valuable company resources.
Slash helpdesk ticket volume with self-service.
Encourage employee adoption through a Slack-first experience.
Automate access provisioning with configurable policies.
Offer a consumer-grade employee UX for discovering and requesting apps and access. Ingest apps and roles from your SSO provider, direct integrations, or via API, and identify any app you may have missed through the Lumos Shadow IT Finder.
Empower employees to request app and cloud access through Slack. Reduce time-to-resolution by enabling employees to message approvers and admins within Slack threads.
Level up your reporting within your ITSM with full visibility into who requested, approved, and granted access. Auto-deflect access request IT tickets with AI to ensure all requests go through the Lumos approval workflows.
Configure multi-stage approvals and designate managers, individual app admins, or groups as approvers. For privileged access or expensive licenses, assign additional approvers or make certain permissions only visible to a restricted set of users.
Provision access into corporate apps, cloud providers, developer tools, and internal tools through direct integrations, group management within your SSO Provider, iPaaS platforms or webhooks.
Grant access for a limited period of time and auto-remove when no longer needed with least privilege. Pre-approve sensitive access based on on-call schedules, like those in PagerDuty, for emergency access even at 2am.